"Over the weekend my mother’s toilet and the shower started to back up. I called for service and Jesse told me he would come out on Saturday, but he was pretty busy with a prior complicated service call. He kept me informed and at 10 PM he came to my Mom’s and started to help solve the problem. We were so glad he could still come to our house at that hour. After removing the toilet & running the camera he could tell it was most likely a problem at the septic tank. In the dark, he dug up the access cover to the tank and it was definitely the septic tank. In the house, he cleaned everything up, took the trash out with him and cleaned up the floor – spotless work area after he left. He was kind and polite and interacted really well with my mom, who has dementia. On Sunday morning we had the septic tank pumped and removed a clog at the baffle ( that Jesse thought might be the issue) and we were back in business"
"Had been using this company for 15 years now (3 houses - 5 or more visits from them). Used this company to do plumbing work (replacing bathtub valve, water heater, etc...) recently (moved into a new house 3 months ago). Never once was disappointed with them but always happy with their service and prices. Always exceeded my expectations and will always use this company for all plumbing needs in the future."
"Absolutely a very friendly technician when he comes to the house to fix a problem. This particular time it was the sewage pump injector was not working and water was beginning to spill out of it behind where our bathroom and as well as through the floor and around a toilet itself so I turned the water off and we called Penfield plumbing and heating because they are who installed this sewage injector. they came and explained to us that if in fact the sewage injector which was still covered under warranty or somehow broken or defective that they would in fact replace it at no cost, however, if it was just something that got clogged in the sewage injector pump and it just needs to be unclogged and cleaned out and reset then there would be a cost which was quite substantial almost $400. so all in all completely satisfied I would say five even six stars as far as service the only reason I took a star away was due to the extensive cost that comes along with plumbing."